RE4000 Connect — Privacy Policy
Last Updated: August 11, 2026
1. Introduction
ITelligent Inc. (“we,” “our,” or “us”) operates the RE4000 Connect mobile application (the “App”), a companion application for the RE4000 racing scanner. This Privacy Policy explains what information the App collects, how we use it, and the choices available to you.
The App is offered in the United States only.
By using the App, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Account Information
When you create or use an account, we collect:
- Email address
- User account identifier assigned by our authentication provider
- Authentication status and sign-in timestamps
Passwords are never stored, transmitted, or managed by the App. Authentication is handled by Google Firebase Authentication. We do not have access to your password.
Device Information
The App collects limited technical information about your mobile device:
- Device model and manufacturer
- Operating system version
- App version and build number
- An app instance identifier used for analytics
- Crash reports and diagnostic logs, including stack traces, recent in-app activity leading up to the error, and device state at the time of a crash
If you are signed in, crash and error reports are associated with your account identifier and email address, and with the identifier of the scanner connected at the time, so that we can diagnose issues affecting your specific device and follow up on support requests. Crash reporting is provided by Sentry (see Section 5).
Scanner Device Information
When you connect an RE4000 scanner, the App reads technical identifiers from that device — such as its Bluetooth address, serial number, and installed firmware version — in order to establish the connection and determine whether a firmware or content update applies.
When you install a firmware update, we record the update on our servers: the scanner’s serial number, the firmware version installed, the date, the app version and platform, and — if you are signed in — the email address of the account that performed the update. We keep this record to provide support, track which devices are up to date, and diagnose failed updates.
Bluetooth Information
The App requests Bluetooth permissions solely to communicate with RE4000 scanners and compatible hardware. Bluetooth is used only to:
- Discover nearby RE4000 devices
- Establish and maintain a connection
- Transfer frequency lists and firmware to a connected device
- Read device status and configuration
On Android 12 and later, the App declares its Bluetooth scanning permission with the neverForLocation flag and requests no location permission. On Android 11 and earlier, the operating system requires location permission to perform Bluetooth scanning; if you are on one of those versions the App will ask for it, but the App does not read, derive, collect, or store your device’s location on any platform or Android version. We do not log information about Bluetooth devices other than those you choose to connect to. Bluetooth data is not used for advertising, profiling, or tracking of any kind.
Photos (Custom Home Screen Image)
The App can set a custom home screen image on your RE4000 scanner. When you choose to use this feature, the App asks for access to your photo library so you can pick an image. The image you select is resized and converted on your device and transferred only to your scanner. It is never uploaded to our servers, and we cannot see it. The App does not access your photo library at any other time.
Frequency Lists and Custom Content
Frequency lists you download are delivered from our cloud service to the App and then transferred to your scanner.
Custom series and edited frequency entries that you create in the App are stored locally on your mobile device and transferred only to your RE4000 scanner. This content is not uploaded to our servers, is not shared with other users, and is not visible to us. Deleting the App from your device deletes this content.
Usage Information
We collect information about how the App is used, including:
- Sign-in events
- Screen views and feature usage
- Connection and transfer success or failure events
- Error logs and performance metrics
This information is used in aggregate to improve reliability and performance, except for the firmware update records and crash reports described above, which are associated with your account as explained in those sections.
What We Do Not Collect
We do not collect precise or approximate geolocation, contacts, microphone or camera input, health data, financial account information, biometric identifiers, or advertising identifiers. Photo library access is used only at your request, for the home screen image feature described above, and images never leave your device except to your scanner.
3. How We Use Your Information
We use the information described above to:
- Authenticate you and maintain account security
- Deliver frequency lists and firmware updates
- Communicate with your RE4000 scanner
- Diagnose crashes and technical issues
- Measure and improve App performance and reliability
- Respond to support requests
- Comply with legal obligations
We do not use your information for advertising, and we do not build advertising or marketing profiles.
4. Data Storage and Security
We use industry-standard measures designed to protect your information, including:
- Encryption in transit using TLS/HTTPS
- Encryption at rest on our cloud infrastructure
- Authentication managed by Firebase Authentication
- Access rules restricting account data to the account owner
- Access controls limiting internal access to authorized personnel
- Regular security updates and monitoring
No method of electronic transmission or storage is completely secure, but we follow recognized industry practices to protect your data.
5. Third-Party Services
The App uses the following services, which process data on our behalf:
| Service | Purpose |
|---|---|
| Google Firebase | Account creation and sign-in, cloud database and file storage, backend processing, app-integrity verification, and aggregate usage analytics |
| Sentry | Crash reporting and error diagnostics |
Google Firebase services process data in accordance with Google’s Privacy Policy, available at https://policies.google.com/privacy. Sentry processes crash data in accordance with Sentry’s Privacy Policy, available at https://sentry.io/privacy/.
We do not integrate advertising networks, attribution SDKs, or social media SDKs.
6. Data Sharing
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Information may be disclosed only:
- to the service providers listed above, which process data solely to operate the App;
- when required by law, subpoena, or valid legal process;
- to protect the rights, safety, or security of users, the public, or ITelligent Inc.;
- in connection with a merger, acquisition, or sale of assets, subject to this Policy;
- with your explicit consent.
7. Data Retention and Deletion
We retain account information for as long as your account remains active. Crash reports are retained for approximately 90 days. Aggregate usage data is retained for up to 14 months. Firmware update records are retained while your account is active; when you delete your account, they are stripped of your name and email address and retained only as anonymous device service history.
Deleting Your Account
You may delete your account and its associated personal information at any time in the App: open Settings and select Delete Account.
Account deletion is permanent, not a deactivation or suspension. When you delete your account, we delete your account record, email address, and authentication credentials, and remove your identifying information from firmware update records, within 30 days. Residual copies may persist in encrypted backups for up to 90 days, after which they are overwritten. We may retain a limited record where required for security, fraud prevention, or legal compliance.
Custom series and frequency lists you created are stored only on your mobile device and your scanner, and are removed when you uninstall the App or reset your scanner.
8. Your Privacy Rights
You may, at any time:
- access the personal information associated with your account;
- correct inaccurate information;
- request deletion of your account and associated data (using the in-app Delete Account feature described in Section 7);
- request a copy of your data in a portable format;
- contact us with any privacy question or concern.
Requests may be submitted to privacy@itelligent.ca. We respond within 45 days and may extend once by an additional 45 days where reasonably necessary, with notice to you.
Notice to California Residents
Under the California Consumer Privacy Act, as amended, California residents have the rights described above, together with the right to know the categories of personal information collected and the purposes for collection, the right to opt out of sale or sharing, and the right not to be discriminated against for exercising any of these rights.
In the preceding twelve months, we have collected the following categories of personal information: identifiers (email address, account identifier, device and app instance identifiers, and the serial number of scanners you update) and internet or other electronic network activity information (feature usage, error logs, crash reports, performance metrics). These are collected directly from you and automatically from your device, for the purposes described in Section 3, and disclosed only to the service providers listed in Section 5.
We have not sold or shared personal information in the preceding twelve months, and we do not sell or share the personal information of any consumer. We do not collect sensitive personal information, and we do not use or disclose personal information for purposes requiring a right to limit.
You may exercise these rights through the App or by emailing privacy@itelligent.ca. An authorized agent may submit a request on your behalf with written permission, which we may verify with you directly. We verify requests by matching the email address of the requester against the email address on the account.
9. Children’s Privacy
The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. A parent or guardian who believes their child has provided us with personal information may contact privacy@itelligent.ca.
10. Where Your Information Is Processed
ITelligent Inc. is located in Canada. Your information is processed and stored on cloud infrastructure operated by Google and Sentry in the United States and may be accessed by us from Canada. By using the App, you understand that your information will be processed in these locations.
11. Permissions Used
| Permission | Why it is needed |
|---|---|
| Bluetooth / Nearby devices | Discovering and connecting to RE4000 scanners and transferring content to them |
| Location (Android 11 and earlier only) | Required by the operating system for Bluetooth scanning on those versions; the App never reads or stores location |
| Internet and network state | Authentication, downloading frequency lists and firmware, and crash reporting |
| Photo library (only when you use the home screen image feature) | Choosing a custom home screen image for your scanner; the image is processed on your device and sent only to the scanner |
The App does not request contacts, microphone, camera, or any other permission beyond those listed above.
12. Your Choices
You may:
- decline or revoke Bluetooth permission (scanner connection features will not function);
- decline or revoke photo library permission (the home screen image feature will not function; nothing else is affected);
- sign out of your account;
- delete your account as described in Section 7;
- contact us with any privacy concern.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. If we make a material change to how we collect, use, or disclose personal information, we will notify you in the App or by email before the change takes effect.
14. Contact Us
ITelligent Inc.
Email: privacy@itelligent.ca
Website: https://itelligent.ca